Terms and Conditions of Sale

This English text is a translation of the Italian «Condizioni di vendita». In case of discrepancy the Italian version prevails, without prejudice to the mandatory consumer protection rules of your country of residence.

Who we are

Arduiner is the online shop of Together Team S.r.l., Via Giuseppe Verdi 82/50T, 87036 Rende (CS), Italy, VAT number IT02600890780. Email: info@arduiner.com.

Orders and prices

Prices are in euro and include Italian VAT unless otherwise stated. Shipping costs are shown in the cart before you confirm your order. The contract is concluded when we send you the order confirmation by email. Orders paid with the Carta del Docente (Italian teachers’ bonus) are dispatched after the voucher has been validated.

Payment

Credit or debit card, PayPal, advance bank transfer, Carta del Docente, or payment at our premises on collection. If you pay by bank transfer, the order is dispatched once the payment has been credited.

Shipping and collection

We ship by courier to Italy, to the countries of our Europe shipping zone and, on request, to the rest of the world. Delivery times and costs for your country are shown in the cart before you confirm the order. Free collection is available at our premises in Rende (CS), Via Giuseppe Verdi 82/50T, during opening hours.

Orders shipped outside the European Union: import duties, local taxes and customs clearance fees charged in the destination country are not included in our prices and are paid by the customer.

Right of withdrawal (14 days)

If you are a consumer (a natural person buying for purposes outside your trade, business or profession), you may withdraw from the contract within 14 days of the day on which you, or a third party other than the carrier indicated by you, take physical possession of the goods, without giving any reason, under Articles 52 et seq. of the Italian Consumer Code (Legislative Decree 206/2005), which implements Directive 2011/83/EU.

To withdraw, send us a clear statement of your decision by email to info@arduiner.com, by registered letter with return receipt to Together Team S.r.l., Via Giuseppe Verdi 82/50T, 87036 Rende (CS), Italy, or through the return request in your account. You may use the model withdrawal form on our Returns & Withdrawal page, but you are not obliged to.

Send the goods back within 14 days of notifying us of your withdrawal. The direct cost of returning the goods is paid by you. We refund the amount you paid, including the standard delivery cost, within 14 days of the day we are informed of your withdrawal, using the same means of payment you used for the purchase. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier.

The right of withdrawal does not apply to sealed software and audio or video recordings that have been unsealed after delivery, nor to goods made to your specifications or clearly personalised. The goods must be returned intact, in their original packaging and complete with all accessories and documentation. Any loss in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods may be deducted from the refund.

Full details for returns from Italy, the EU and outside the EU are on our Returns & Withdrawal page.

Warranty

Products are covered by the legal guarantee of conformity of 24 months for consumers (Articles 128 et seq. of the Italian Consumer Code) and of 12 months for purchases made with a VAT number. If a product is faulty, please contact us and we will tell you how to proceed with repair, replacement or refund.

Complaints and jurisdiction

For any problem please write to info@arduiner.com. For consumers, the competent court is that of the place of residence or domicile; consumers may also use the out-of-court dispute resolution (ADR) procedures available under the Italian Consumer Code. In all other cases the Court of Cosenza (Italy) has jurisdiction.