Your terms and conditions of use

Right of withdrawal

According to art. 5 DL 185/1999, if the customer is a consumer (ie a natural person who buys the goods for purposes not related to his or her professional activity, ie does not make the purchase by indicating in the order form to ArduinoComponents a Match reference VAT), has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, except as indicated in the next point.

In order to exercise this right, the customer must send ArduinoComponents a notice within 10 working days from the date of receipt of the goods. Such communication should be sent by registered letter with acknowledgment of receipt addressed to

Maurizio Infusino c / o Together Team srl

Via Verdi 82 / 50T, 87036, Rende CS -Italy

With online request through filling out the RMA module in your personal account created on ArduinoComponents at the time of purchase

Upon receipt of this notice of withdrawal, Customer Service ArduinoComponents will promptly notify the customer of instructions on how to return the goods to ArduinoComponents within 10 days of the authorization .

The right of withdrawal is however subject to the following conditions:

The right applies to the product purchased in its entirety; It is not possible to pursue only part of the purchased product (eg accessories, attached software, etc ...); 
The right does not apply to sealed audiovisual or software products (including those attached to hardware) when opened; 
The purchased item must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and ancillary equipment: manuals, cables, etc ...); To limit damage to the original packaging, we recommend, whenever possible, to place it in a second box, including the RMA number (return authorization code); Avoiding in all cases the affixing of labels or adhesive tapes directly on the original packaging of the product; 
According to law, the shipping costs relating to the return of the goods are the responsibility of the customer; 
The shipment, up to the receipt of receipt in our warehouse, is under the full responsibility of the customer; 
In the event of damage to the goods during transport, ArduinoComponents will inform the customer of the incident (within 5 working days of receipt of the goods in the warehouses), so that he can promptly file a complaint against the courier he chooses and obtain the refund Of the value of the asset (if secured); In this eventuality, the product will be made available to the customer for its return, canceling the withdrawal request at the same time; 
ArduinoComponents is not responsible for any damages or theft / loss of goods returned with unsolicited shipments; 
Upon its arrival in the warehouse, the product will be tested to assess any damages or tampering that are not deriving from transportation.

Should the original packaging and / or packaging be damaged, ArduinoComponents will withhold the refund due to a percentage, however not more than 10%, as a contribution to the cost of restoration.

Subject to any restoration damage for the original packaging, ArduinoComponents will refund the amount already paid to the customer as soon as possible and in any case within 30 days of the request for withdrawal through the cancellation of the amount charged Credit Card or Bank Transfer.

In the latter case, customer care will be provided in a timely manner to the bank coordinates on which to obtain the refund (IBAN ABI - CAB - Current Account of the Account Holder).

The right of withdrawal shall cease wholly for lack of the essential condition of integrity of the good (packaging and / or its content), in cases where ArduinoComponents certifies:

The lack of outer packaging and / or original interior packaging; 
The absence of integral elements of the product (accessories, cables, manuals, parts, etc.); 
Damage to the product for reasons other than its transport.

In case of cancellation of the right of withdrawal, ArduinoComponents will provide the sender with the goods purchased, charging the shipping costs.

Guarantees


All products sold by ArduinoComponents are covered by the manufacturer's standard warranty and 24 months (6 months battery life) warranty for defects of conformity, pursuant to DL 24/02. The manufacturer's formal warranty is provided in accordance with the procedures outlined in the documentation contained within the product packaging.

If, following intervention by an Authorized Service Center, the defect is not covered by the manufacturer's standard warranty, Customer will be charged any costs of verification and repair required by the Authorized Assistance, as well as shipping costs, If supported by ArduinoComponents .

The 24-month warranty under DL 24/02 applies to the product that has a defect of conformity, unless the product is properly used, in accordance with its intended use and with the provisions of the accompanying technical documentation. This guarantee is reserved to the private consumer (a natural person who purchases the goods for purposes not related to his / her professional activity, or makes a purchase without specifying a VAT code in the order form).

In the event of a defect of conformity, ArduinoComponents shall, without charge to Customer, restore the conformity of the product by repairing, replacing or reducing the price until the termination of the contract. If, following an intervention by an Authorized Service Center, the defect does not result in a defect of conformity pursuant to DL 24/02, the Customer will be charged any costs of verification and repair required by the Authorized Assistance, as well as 'Shipping costs if supported by ArduinoComponents .

Replacements in case of DOA (Dead On Arrival: Product not working on delivery) are only made if expressly provided by the manufacturer. Replacement or product repair times depend solely on the manufacturer's policies. If, for any reason, it is not able to provide a customer with a warranty product (restored or replaced), ArduinoComponents may, at its own discretion, refund the entire amount paid or replace it with a product of Equal or superior characteristics. No damage can be requested from ArduinoComponents for any delays in repairs or replacements. In cases where the application of the guarantees provides for the return of the product, the goods must be returned by the Customer (at his own expense) in the original package, complete in all parts (including packaging and any documentation and ancillary equipment: manuals, Cables, etc ...); To limit damage to the original packaging, we recommend, whenever possible, to insert it into a second box; The adhesion of labels or adhesive tapes must be avoided in all cases directly on the original packaging of the product.


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